We do not offer returns for unwanted items. However, if there is an issue with your order such as damaged items. Pop us an email within 14 days can we can get it sorted for you!

Email:, please detail your order number.


We aim to dispatch within 2-3 working days, however, please allow up to 7 days due to our chocolate being made in small batches. If you are in need of a faster delivery please contact us to arrange a faster delivery service.


Soulsome Chocolate collects your personal information in order to supply goods to you, the customer.

We collect your email, address, and billing/delivery address when you place an order with us. The information we collect is used to process any orders.

Using the internet to collect and process personal information by necessary involves the collection of electronic data.  By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

By placing an order with us, or signing up for our email list you may receive marketing emails from us which can be unsubscribed from within the email at any time.

Security Information

We use for all of our payments, helping you to stay secure and protected. Soulsome Chocolates Ltd does not see or store any of your credit/debit card details.

If you have any queries concerning your personal information please contact

Other websites

Our website may contain links to other websites which are outside our control and are not covered by our Terms and Conditions.  If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

General provisions

We may alter these Terms and Conditions from time to time and post the new version on the website and that version will take effect immediately thereafter.

You are responsible for checking our Terms and Conditions on the website as they form the contract between us.

If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.

This legal notice is governed by and construed in accordance with English law.

Our privacy policy and cookies policy are managed by termly. And can be viewed by clicking the button at the website footer where you can also manage cookie preferences.